earn111's Privacy Policy
Your personal information is completely safe with us — earn111 is committed to protecting your privacy through SSL encryption and strict data protection policies.
Welcome to earn111. This privacy policy document explains what types of information we collect when you register, log in, and play games on the earn111 platform, how that information is used, with whom it may be shared, and what steps we take to protect your information.
By using earn111's services, you will be considered to have given your consent to this privacy policy. Please read this policy carefully and in full. If you have any questions, please contact us.
What Information We Collect
We collect various types of information in order to provide services on the earn111 platform. This information is used to ensure the quality of your service and to maintain the security of the platform.
Personal Identity Information
We collect the information you provide at the time of registration:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- National ID information (for KYC verification)
Usage and Activity Information
Information automatically collected while using the platform:
- IP address and device type
- Browser information and operating system
- Game history and session duration
- Login and logout times
- Preferred game categories and usage patterns
Financial Transaction Information
Information related to deposits and withdrawals:
- Payment method type (bKash, Nagad, Rocket, Upay)
- Transaction amount and date
- Transaction reference number
- Account balance history
Communication Information
When you contact our support team:
- Details of live chat conversations
- Email content and attachments
- Details of complaints and suggestions
- Support ticket information
How Your Information Is Used
Collected information is used only for legitimate and specific purposes. earn111 never uses your information for unnecessary or unauthorised purposes.
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Account management and verification: Information is used to confirm your identity, keep your account secure, and prevent fraudulent activity.
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Service improvement: Usage information is analysed to personalise your gaming experience, add new games and features, and improve platform performance.
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Financial transaction processing: The necessary information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
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Customer support: Your information is used by the support team to resolve your issues and ensure effective 24/7 support in Bengali.
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Promotional communications: Emails or account notifications are sent to inform you about bonus offers, tournaments, and special promotions. You can turn off these notifications at any time.
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Meeting legal obligations: Certain information may need to be retained in order to comply with applicable laws and regulations, and to respond to legitimate requests from authorities.
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Ensuring responsible gaming: Your activity information is analysed to detect unusual gaming behaviour and to support the effective application of responsible gaming tools.
Information Storage and Security
earn111 gives the highest priority to the security of your information. We maintain industry-standard technical and organisational security measures.
Technical Security Measures
- SSL/TLS encryption — all data exchanged between your browser and our servers is encrypted
- Database encryption — stored sensitive information is kept in an encrypted state
- Firewall and intrusion detection system
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
Data Retention Period
We retain information for as long as your account is active and for as long as is necessary to meet legal obligations.
- Financial transaction information is retained for a minimum of 5 years after account closure.
- Customer support communication logs are kept for up to 2 years.
- Information on inactive accounts is reviewed after a set period in accordance with the retention policy.
- Applicable information will be deleted upon your request, except for information required by legal obligations.
Sharing Information with Third Parties
earn111 does not sell your personal information. However, in certain circumstances, information may be shared with third parties on a limited basis.
When Information Is Shared
- Payment processors: Only the necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions.
- Game providers: Information necessary for game sessions with providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming.
- Legal authorities: Applicable information provided to government authorities in response to a court order or legal obligation.
- Fraud prevention services: Trusted third-party verification services to ensure account security.
What We Never Do
- Personal information is not sold to advertisers.
- Information is not shared with unrelated third parties.
- Information is not used for marketing purposes without your consent.
- Information is not provided for identity theft or fraud.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the earn111 platform. These help improve your experience and ensure the platform functions properly.
Essential Cookies
Required for the core functionality of the platform. Maintains login sessions and ensures security. These cannot be turned off.
Analytics Cookies
Collects usage statistics for the platform. Helps us understand which games or features are most popular. You can turn these off.
Preference Cookies
Remembers your language preference, display settings, and other preferences. Personalises your experience on future visits.
Security Cookies
Detects and prevents fraudulent activity. Protects your account from unusual login attempts.
You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some features of earn111 to not work properly.
Your Rights
As an earn111 user, you have certain important rights over your personal information. To exercise these rights, please contact our support team.
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Right to access: You can request at any time to know what information we hold about you. We will provide you with a complete list of the information collected.
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Right to correction: If any of your information is incorrect or incomplete, you can request that it be corrected. Contact the support team to update your name, address, or contact details.
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Right to deletion: In certain circumstances, you can request that your information be deleted. However, records required by legal obligations and financial transactions must be retained.
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Right to restrict processing: You can request that your information not be used for specific purposes, particularly in the case of marketing communications.
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Right to data portability: You can request to receive information about yourself in a structured, commonly usable format.
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Right to withdraw consent: You can withdraw previously given consent at any time. However, any processing completed before the withdrawal of consent will remain valid.
To exercise any of the above rights, please contact our support team. We will respond to your request within 30 working days.
Protection of Minors
earn111 is a platform operated exclusively for individuals aged 21 and above. We never knowingly collect information from minors (those under 21).
An age verification process is followed at the time of registration. If any user provides a false age and this is later proven, the account will be immediately closed and the related information will be deleted.
If you believe that a minor has registered on earn111, please notify our support team immediately. We will investigate the matter seriously.
Protection of Transactions & Financial Information
Financial transaction data is handled with the highest level of security. earn111 never stores full payment card numbers or bank account passwords.
Payment Processing Policy
When transacting via bKash, Nagad, Rocket, Upay, or bank transfer:
- Only the information necessary to complete the transaction is shared with the payment provider.
- All transactions are secured through SSL encryption.
- The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.
- Normal withdrawal time is within 10–45 minutes.
Transaction Monitoring
To ensure the security of your account, we:
- Automatically detect unusual transaction patterns.
- In cases of suspicious activity, the account may be temporarily restricted.
- Large withdrawals are processed only after verifying the identity of the account holder.
- Anti-Money Laundering (AML) guidelines are followed.
Changes to This Policy
earn111 may update this privacy policy from time to time. Reasons for changes may include: launching new services, legal changes, or technological improvements.
In the case of significant changes, you will be notified at your registered email address or upon logging into your account. Continued use of earn111 after any changes will be considered your acceptance of the updated policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent change. It is recommended that you review this policy regularly.
Privacy-Related Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our support team is available 24/7 to respond in Bengali.
We will respond within 30 business days of receiving your request.